Home
All Features
Pricing
Reviews
Demo
Contact
Login
GET STARTED

Select Page

On-Boarding Videos / General Settings

12

Introduction to RealtyBackOffice On-Boarding
My Profile
Branding
Adding Favorite Links
Adding Favorite Vendors
People Action Plans
People Sources
People Tags
User Tags
How do I Change My Password
Managing Your RBO Subscription
Preferences

On-Boarding Videos / Admin App Settings

19

RBO Teams Module Explained
My Companies/Offices
How to Add an Additional Company or Office
Company Details
Associations
Transaction Types
Opportunity Pipelines
Compensation Plans For Agents
Compensation Plans for Recruiters
Company Forms Library
Automated Email Notifications Templates
Request Document Generator Templates
Transaction Due Dates
Teams
Automated Transaction Tasks Templates
Automated User Tasks Templates
Lead Refused Email Notification Setting
Notifications Setting
Auto Delete Transaction Tasks

Admin Full Demo

1

Most Recent Admin Full Demo

Dashboard

7

Demo Introduction & Training and Support Icon
Transaction Count & Office Announcements
How To Create Office Announcements
Incomplete Users
Total Closed Transactions / Total Sales Volume By Month & Transactions with Pending Requests
Favorite Links & Vendors
How To Edit Office Announcements

Transaction Management

43

Collaboration In RBO
RBO Teams Module Explained
How To Create A Transaction
Transaction Details & Property Details
Agent Personal Interest
User Profile Shortcut
Pre-Offer and Pre-Listing Transaction Stage
Reminders for Transaction Contract Critical Due Dates
Upload Documents to Transaction
How to Download Document from Transaction
How to Download Document Certificate from Transaction
How to Move Document to Transaction Folder
How to Delete Document from Transaction
Assign Signed Documents to Transaction
How to add a Contact into RBO
Autocomplete Contact Information
How to Add a Third-Party Contact in Transaction
How to Add a Collaborator or Co-Agent
How To Showcase Preferred Vendors Inside The Transaction File Under The Contact Tab
How To Add A Preferred Vendor to a Transaction
Transaction Financials
How to Edit Transaction Financials
How to Add a Charge Item
How to Add a Payout Item
How to Pay a Collaborator
How to Approve Commission Request, Paid at Closing, Commission Demand or Escrow Letter Request
How to Add a Task in Transaction
How to Edit Transaction Task
How to Link Transaction Document to Task
How to Link Document to Transaction Task
How To Add A Comment to A Transaction Task & View Task Logs
Co-Agent/Team Member Can Now View All Tasks Related To The Transaction
How to Add Transaction Notes
How to Delete a Transaction
How to Close a Transaction
All Transactions & Transaction Filters
File Number Field and Filter
How to Search For A Transaction By the MLS Number
How to Narrow Down The Transactions By The Listing Expiration Date
How To Search For Transactions With Pending Commission
How To Search For Co-Agent/Team Member Transactions
How To Insure Admins Can Access Transactions
How To Transfer a Transaction From One Office to Another Office

Working Documents & E-Sign

17

How to Fill out Docs & Prepare for e-sign
Working Documents & E-Sign – Overview
Working Documents & E-Sign – Menu Items
Working Documents & E-Sign – Document Statuses
How To Merge Documents From The Company Library
Autocomplete data when filling out forms
How To Make Changes To a Documents Awaiting Signatures
How to verify non completed fields by signers
How To Delete A Signer From A Document When Status is Awaiting
How to Move a Document to a Folder in Working Docs
How To Make A Template
Assign Signed Documents to Transaction
Assign Signed Documents to User
Download Or Email A Copy Of A Working Document In Draft Status
How To Download Authentication Certificate
How to Send Back to Working Documents
E-sign Experience-Client Version

Tasks

6

Tasks Module – Overview
Tasks Module – Filters
Tasks Module – Actions
How To Review Tasks Pending Admin Review
Co-Agent/Team Member Can Now View All Tasks Related To The Transaction
Auto Delete Transaction Tasks

Calendar

1

RBO Calendar

Users / Agent Management

16

How To Filter By Transaction Company In Users
Agent Service Areas And How To Assign Leads By Service Area
How to Add a New Agent
How To Make Agent Incomplete
How To Make A User Active
How To Make A User Inactive
How to Edit User Profile and Profile Overview
How To Resend Welcome Email
How to Change an Agent’s Password or Send Email
Users – Filters
User Profile Shortcut
Agent Is Doing Business As (DBA)
How to Add Custom User Tags
How to Complete User Tasks
How to Add User Notes
How To Insure Admins Can Access Transactions

Leads

8

Collaboration In RBO
RBO Teams Module Explained
How to Add a Lead Manually & Assign to Agent
Lead – Filters
How to Re-Assign a Lead
How to Add Lead Tags
Lead Refused Email Notification Setting
How to Edit or Delete a Lead

People

16

Collaboration In RBO
RBO Teams Module Explained
Adding a Contact in People
How To Edit Contact Details
How To Share A Contact With The Entire Agency
How To Delete A Contact In People
How to Merge Contacts
Companies Module – Overview
How To Add People Tags
Managing People Tags
How to Upload Documents to a Contact
How to Add People Action Plans
How to Add Collaborators to a Contact
How to Provide Full Access to Collaborators
How to Add People Notes
How To Search For Contacts by Birthday

Opportunities

4

Collaboration In RBO
RBO Teams Module Explained
Opportunities Module Explained
Autocomplete Contact Information

Reports

3

Stats Reports
How To Search For Co-Agent/Team Member Transactions
Forecasting Reports – Admins

General Videos

2

How to Reset Your RBO Password
RealtyBackOffice Pricing Explanation

Integration - RBO Zapier

1

How to integrate RBO with G-Suite/Gmail

Admin Tips & Tricks

2

Having Issues Saving A Transaction Into RBO – Part 1
Having Issues Saving A Transaction Into RBO – Part 2

New Features Changelog

1

Admin New Features

Improvements Changelog

1

Admin Improvements

View Categories

Home
Docs
Admin App
Admin Full Demo
Leads
How to Edit or Delete a Lead

How to Edit or Delete a Lead

< 1 min read

Was this article helpful?

Still stuck? How can we help?

How can we help?

Name: *

Email: *

Message: *

Updated on April 4, 2025

Lead Refused Email Notification Setting

RealtyBackOffice.com © 2025. All Rights Reserved | Privacy Policy - Terms of use

MENU

SEARCH

Home
All Features
Pricing
Reviews
Demo
Contact
Login
GET STARTED